Mobile: (916) 538-2696
8136 Zenith Drive
Citrus Heights, California
Commended for reliability and resourcefulness. I am a self-motivated and hard-working individual able to combine patience, determination, and persistence to meet the needs of any situation. I am always happy to assist no matter what the issue is.
Yuba City High School, Yuba City, CA
Yuba Community College and Sacramento City College
2006 - 2007
01. Dell - Foundation Desktop
02. Dell - Trusted Advisor for Field Service
03. Dell - ESD
04. Dell - Point Of Sales Product
05. Dell - DSP - Customer Experience
06. Dell - DSP - On-Site Troubleshooting
Technical Support Representative / System Adminstrator
OneWebHosting.com / BuildYourSite.com
1330 21st Street, Suite 203, Sacramento, CA
May 2009 - Present
Provide technical support for web hosting customers, server administration, sales, and billing.
MobileMe Support Representative
3011 Laguna Blvd., Elk Grove, CA
August 2008 - October 2008
Provide technical support for Apple's product, MobileMe, on a tier one level. Troubleshoot basic technical issues with the product and providing cancellations and refunds as requested.
DJW Equipment Sales
1267 Hwy. 99, Gridley, CA 95948
January 2008 - August 2008
Maintain website, networking equipment, and computers. Basic computer repair and setup.
2007 - Present
Maintaining and upgrading Point Of Sales equipment at stores such as Trader Joe's, Staples, and Hallmark, as well as working in their corporate datacenter.
Field Solutions / Technician Bureau
2007 - Present
Various contract related workorders focusing around installation of new Point of Sales terminals at various stores.
Server Administration (Windows / Linux)
Virtualization (OpenVZ / Xen / KVM / VMware)
Windows / Linux OS Troubleshooting
Active Secret Clearance
The following are examples of projects that I have been commissioned to develop.
Mail Queue Checker
Mail queue checker is a simple bash script that is ran on a cron every 5 minutes that checks if qmail has over 500 messages in queue. Email notification is sent warning if queue is over this size. If over 500, The hostname and queue size is also passed to a PHP script that sends SMS alerts to a list of numbers provided in the configuration and integrates with Google Voice's API to do so.
ModernBill Password Changer
This script is a simple to use PHP password changer that updates the correct fields in a ModernBill database.
Plesk Email Passwords
This script is a simple to use PHP script that prompts for a domain name, and credentials for Plesk's PSA database. A list of email account passwords is then exported and displayed in plain text for the domain requested.
RBL Check Script
This script is a bash script that is ran on a nightly cron to check a large number of IPs against a large number of blacklists. A single message is then composed that contains a list of any blacklisted IPS and where they are blacklisted at, and is sent via email to a list of email addresses that have been configured.