Mark Muyskens

IT Professional

Commended for reliability and resourcefulness. I am a self-motivated and hard-working individual able to combine patience, determination, and persistence to meet the needs of any situation. I am always happy to assist no matter what the issue is.

Work Experience

Chuck E. Cheese's

Technical Manager

April 2018 - Present

• Manage the electrical and mechanical aspects of the gameroom
• Work on the latest video games and skill games, kiddie rides, sky tubes, robotic shows, kitchen equipment, register systems and coin and ticket mechanisms
• Repair and/or replace defective electronic components and take responsibility for timely scheduled and unscheduled inspections
• Operate stage show equipment and manage repairs and preventative maintenance, including compressor operation, lighting and sound, pneumatics, mac valves, cylinders, boards and stage show cosmetics
• Maintain an inventory of electronic equipment, mechanical parts and tools while staying within monthly budgets
• Perform daily preventative maintenance and repairs
• Create and maintain a fun, customer-focused environment where every guests leaves happy.
• Maintain a safety-focused attitude at all times
• Make daily decisions to uphold company principles, product quality and cleanliness standards

NCR Corporation

Customer Engineer II

August 2016 - April 2018

Responsible for providing installation, maintenance and repairs on ATM and POS equipment within assigned territory to assure continuity of customer operations and high levels of customer satisfaction. Major customers; Financial – Chase, Wells Fargo, Bank of America, Safe Credit Union, Retail – Starbucks, Sam's Club, Walmart, Home Depot, Lowe's, Smart and Final.

OneWebHosting.com

Datacenter Operations / System Administrator

May 2009 - Present

Provided technical support for web hosting related issues such as DNS, spam filtering issues, resource related issues, etc. Monitored server alerts and responded as necessary, monitored system backups and performed QA checks to verify backups were functioning correctly, monitored support helpdesk via email/phone/chat and took ownership of all ticket escalations, provided ETAs and status updates as necessary to customers, racked and provisioned new servers and other networking equipment.

NCR Corporation

Customer Engineer

Jun 2015 - June 2016

Responsible for providing installation, maintenance and repairs on ATM and POS equipment within assigned territory to assure continuity of customer operations and high levels of customer satisfaction. Major customers; Financial – Chase, Wells Fargo, Bank of America, Safe Credit Union, Retail – Starbucks, Sam's Club, Walmart, Home Depot, Lowe's, Smart and Final.

Apple Computers

MobileMe Support Representative

August 2008 - October 2008

Provide technical support for Apple's product, MobileMe, on a tier one level. Troubleshoot basic technical issues with the product and providing cancellations and refunds as requested.

DJW Equipment Sales

IT Manager

January 2008 - August 2008

Maintain website, networking equipment, and other IT Infrastructure.

Education

Yuba City High School, Yuba City, CA

Graduated 2006

Yuba Community College and Sacramento City College

2006 - 2007

Personal and Contact Info

  • 916.538.2696
  • 8136 Zenith Drive
    Citrus Heights, CA 95621